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LAST UPDATED: JANUARY 26, 2020
Hello! Welcome to Citarellawines.com website!
Prior to detailing our privacy practices, it is important to note that every piece of merchandise for sale on the Citarella Website is unique to our specific retail outlet. Therefore, for the best overall shopping experience, we recommend selecting a store location (e.g., Hudson Yards or Greenwich) when visiting the Website and giving us your express permission to access your geographical location in accordance with the terms set forth hereinbelow. Not only will you see most of the current promotions and sales at the nearest store, but you should also be able to browse and purchase merchandise available to ship to your home in that specific area. If, for whatever reason, the Website does not automatically redirect to the location nearest you, select one from the dropdown menu on the main page. This will take you to a homepage curated specifically for the location nearest you, showcasing unique deals and merchandise at the closest store to you.
Please take a few minutes to read the following policy so that you understand how we treat your personally identifiable information. As we continuously improve and expand our services, this policy might change, so please check it periodically.
COLLECTION OF PERSONALLY IDENTIFIABLE INFORMATION
We collect personally identifiable information from you when you:
Personally identifiable information is information that identifies you specifically. The personally identifiable information we collect may include contact information like your name, email and physical addresses, telephone numbers and date of birth when you subscribe to our newsletter or mailing list. We may receive personally identifiable information about you from other sources as well. Examples of these sources are entities that can help us correct our records, improve the quality or personalization of our service to you, provide demographic data, and help prevent or detect fraud. We also receive and store certain types of information when you interact with our Websites, e-mails, and online advertising. Our purpose is to allow the Websites to work correctly, to evaluate use of the Websites and to support Website analytics and marketing campaigns.
The Website servers, or the servers of third-parties that are used to operate the Website may place a “cookie” on your device, store data in your device’s browser or access pre-existing removable tracking features on your device in order to allow you to use the Website and to personalize your experience. A “cookie” is a small piece of data that can be sent by a web server to your device, which then may be stored by your browser on your device’s hard drive. Cookies and browser storage allow us to recognize your device while you are on our Website and help customize your online experience and make it more convenient for you. Cookies and browser storage are also useful in allowing more efficient log-in for users, tracking transaction histories and preserving information between sessions. The information collected from cookies and browser storage may also be used to improve the functionality of the Website. Types of cookies and tags on the Website include: (i) Functionality: Used to remember your preferences and for facilitating transactions such as purchases; (ii) Performance or Analytics: Used to measure site activity to improve user experience; and (iii) Targeting: Used to display information and offers that specifically interest you.
A log file is a file that records events that occur in connection with your use of the Website, such as your Internet Protocol Address, browser type, internet service provider, referring/exit pages, operating system, date/time stamps, and related data. Among other uses, your Internet protocol address helps us diagnose problems with our server, to administer the Website and may be used to gather broad and specific demographic information for validation purposes.
Web Beacons (“Tracking Pixels”) are small graphic images, also known as “internet tags” or “clear gifs,” embedded in web pages and e-mail messages. Web beacons may be used to count the number of visitors to the Website, to monitor how users navigate the Website and to count content views. We may incorporate web beacons from third-parties that allow us track our conversions, bring you advertising both on and off the Website, and provide you with additional functionality, such as the ability to connect our Website with your social media account.
Location-identifying technology, includes GPS (global positioning systems) software, geo-filtering, and other location-aware technologies which can locate (sometimes precisely) you for purposes such as verifying your location and delivering or restricting relevant content based on your location. Social networks when you reference our service or grant permission to Citarella to access your data on one or more of these services. Sometimes, partners with which we offer co-branded services, sell or distribute our merchandises, or engage in joint marketing activities use location-identifying technologies. We are not responsible for the accuracy of any information provided by third-parties or third-party policies or practices, which use location-identifying technologies.
We collect the content of messages you send to us, such as feedback and product reviews you write, or questions and information you provide to customer support. These voluntary communications may be in connection with our customer service efforts, your questions, or for other purposes. We collect the information in these communications, and such information may include information that personally identifies you.
From time to time, we may offer rewards programs, sweepstakes, contests, surveys, or other promotions (“Promotions”) through our Website. In order to participate in a Promotion, you may be required to register an account and/or provide contact data, profile data, and other information. Our Promotions may be jointly sponsored or offered by third-parties. If you voluntarily choose to enter a Promotion, we share your information with third-parties a set forth in the official rules that govern the Promotion as well as for administrative purposes and as required by law (e.g., on a winners list). By entering a Promotion, you agree to the official rules that govern that Promotion, and, except where prohibited by applicable law, allow the sponsor and/or other parties to use your name, voice and/or likeness in advertising or marketing materials.
SHARING OF PERSONALLY IDENTIFIABLE INFORMATION
Citarella also uses the information about you for our legitimate interests, including to:
We also use information with your consent, including for purposes such as to:
We send two kinds of e-mail: (1) e-mails about cool stuff happening at Citarella; and/or (2) e-mails containing important information about your account. You can opt out of the former, but not the latter. We use information about how you interact with our Website in order to personalize it for you, to keep both you safe from harm, and to improve the Website and our merchandise and/or services for everyone. We do not currently sell or rent your personal information to third-parties but reserve the right to do so for marketing purposes. We use your information to provide requested products and services and to support core business functions. These include fulfillment, internal business processes, marketing, authentication and fraud prevention, and public safety and legal functions. Examples of this usage are as follows: (i) to fulfill your requests for merchandise and services and communicate with you about those requests; (ii) to register and service your account; (iii) to administer surveys, newsletters, sweepstakes, contests, and Promotions; (iv) to provide customer service and alert you to merchandise information; (v) to help us improve and customize our merchandise and service offerings, Website, and advertising; (vi) to send you information about our merchandise, services and promotions; and (vii) to protect the security or integrity of our Website and our business. To accomplish these purposes, we may combine personal and non-personal information we collect online with offline information, including information from third-parties. We may also share your information with our Affiliates to accomplish these and our Affiliates’ purposes. We may share your personal information, whether you are a current or former customer, under limited circumstances. We may share your information in other special circumstances. We reserve the right to release current or past user or customer information and personally identifiable information in the event that we believe that the Website have been used in violation of the Website Terms and Conditions or to commit unlawful acts; if the information is subpoenaed; or if Citarella or its Affiliates and/or subsidiaries is sold or acquired.
USE AND/OR SHARING OF FINANCIAL INFORMATION
CAN-SPAM Act of 2003
Moreover, you hereby consent to disclosure of any record or communication to any third party when we, in our sole discretion, determine the disclosure to be appropriate including, without limitation, sharing your e-mail address with other third-parties for suppression purposes in compliance with the CAN-SPAM Act of 2003, as amended from time to time. We also reserve the right to release current or past user or customer and personally identifiable information in situations where we believe in good faith that the law requires it, or that the sharing is necessary to protect the safety, property, or other rights of Citarella, our customers, our associates, or any other person. Examples include protecting the health or safety of customers, or addressing crimes committed on Citarella property. Data from in-store security cameras may also be provided to law enforcement upon written request. We may share aggregate and statistical data that does not identify you personally. We may do this for research and marketing purposes, for instance to describe our services to prospective partners or advertisers, and for other lawful purposes. You agree that by submitting your e-mail address at the Website, you may receive e-mail marketing from us, our Affiliates and our third party advertisers.
Amended Telemarketing Sales Rule, 16 CFR §310 et seq.
In addition, you agree that such act constitutes a purchase, an inquiry and/or an application for purposes of the Amended Telemarketing Sales Rule, 16 CFR §310 et seq. (the “ATSR”). With respect to the ATSR, and notwithstanding that your telephone number may be listed on the Federal Trade Commission’s Do-Not-Call List, we or our designee retain the right and you hereby expressly authorize us and/or our designee to contact you via telemarketing in accordance with the terms of the ATSR. Moreover, by registering with, or requesting information from us or another third party advertiser at or through the Website, such action shall constitute a purchase, an inquiry and/or an application with the respective affiliated third party advertiser for purposes of their compliance with the ATSR and you may be contacted via e-mail, instant messaging, text messaging, direct mail and/or telemarketing by such third party advertiser in accordance with the terms of the ATSR.
Citarella uses agents, vendors, consultants and other service providers to help it maintain and operate its Website, payment processing, and for other reasons related to the operation of its business, and those companies may receive your information for that purpose. These companies may only use such information for the purpose of performing those functions and may not use it for any other purpose, although we may permit them to use aggregate information which does not identify you or de-identified data for other purposes.
We share your information with our Affiliates for internal business purposes. For example, we share your information with our Affiliates for customer support, marketing, and technical operations.
We share your information with our business partners in connection with offering you co-branded services, selling or distributing our merchandise, or engaging in joint marketing activities.
We share your information with other third-parties for purposes of facilitating your requests (such as when you choose to share information with a social network about your activities on the Website and in connection with tailoring advertisements, measuring and improving our Website and advertising effectiveness, and enabling other enhancements.
Merger or Acquisition
We may share your information if Citarella is involved in a merger, acquisition, or sale of all or a portion of its assets. In such event, you may be notified via e-mail and/or a prominent notice on our website of any change in ownership or uses of your information, as well as any choices you may have regarding your information.
Security and Compelled Disclosure
Citarella must disclose information about you in response to lawful requests by public authorities, including meeting national security or law enforcement requirements. We may share information about you in connection with legal requirements, such as in response to an authorized subpoena or when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, or investigate fraud. We may also share information about you to defend the Terms and Conditions or other policies applicable to the Website or if we believe your actions are inconsistent with our user agreements or policies. To the maximum extent permitted by applicable law, we may use IP addresses, mobile device identifiers or any other information we collect to identify users, and may do so in cooperation with copyright owners, internet service providers, wireless service providers or law enforcement agencies in our discretion. Such disclosures may be carried out without notice to you.
We may share your information for any other purpose disclosed to you and with your consent.
Citarella may also disclose aggregated de-identified information to potential business partners and other unaffiliated entities for any purpose except as prohibited by applicable law.
Your California Privacy Rights (Non-Financial information)
California’s “Shine the Light” law allows customers located in California to request certain details about how specific types of their information are shared with third-parties and, in some instances, how the information is shared with those third parties’ affiliates, for their respective marketing purposes. Pursuant to the statute, a business should either: (1) provide California customers certain information upon request; or (2) permit California customers to opt in to, or opt out of, this type of sharing. Notably, Citarella does not share personal information as defined by California’s “Shine the Light” law with third-parties for such third-parties own direct marketing purposes. While Citarella is headquartered in New York State, from time to time, Citarella ships merchandise to California residents. As a result, Citarella’s California customers may obtain information about the Citarella’s compliance with this law by sending us an e-mail or letter to the address specified in the section entitled “Contact Us” below. Requests must include “California Privacy Rights Request” in the first line of the description and include your name, street address, city, state, and zip code. Please note that Citarella is not required to respond to requests made by means other than through the provided e-mail address or mail address.
ANALYTICS, ADVERTISING AND RETARGETING
HOW WE SECURE YOUR INFORMATION
Securing your information is a company priority. Whether you are shopping online or in our stores, we use reasonable security measures to protect the confidentiality of personal information. When we do have to collect personal information, we protect such information confidentiality and strive to prohibit any unlawful disclosure. To the extent our registration/application process asks users to enter sensitive information and when we store and transmit such sensitive information, that information is encrypted and is protected with SSL encryption software. While we use SSL encryption to protect sensitive information online, we also do everything in our power to protect user information off-line. However, no method of security is 100% effective and we cannot be responsible for the actions of those who may gain unauthorized access to your personal information. Citarella makes no warranties, express, implied or otherwise as to the ultimate effectiveness of these reasonable and appropriate safeguards. All collected information is stored in a technically and physically secure environment. When we ask users to enter sensitive information (such as credit card information), and when we store and transmit such sensitive information, that information is encrypted and is protected with SSL encryption software. Once we receive your transmission, we make reasonable efforts to ensure its security on our systems. Access to this information is strictly limited, and not accessible to the public. All of our users’ information, not just the sensitive information mentioned above, is restricted in our offices. Only employees who need the information to perform a specific job are granted access to personal information. Our employees are dedicated to ensuring the security and privacy of all user information. Employees not adhering to our firm policies are subject to disciplinary action. In compliance with applicable federal and state laws, we shall notify you and any applicable regulatory agencies in the event that we learn of an information security breach with respect to your personal information. You will be notified via e-mail in the event of such a breach. Please be advised that notice may be delayed in order to address the needs of law enforcement, determine the scope of network damage, and to engage in remedial measures. Your account information is protected by the password you use to access your online account. Please keep this password confidential. If your browser is capable of SSL (and most are), your account information will be protected during transport across the Internet. We also protect the credit or debit card information we collect during transactions. We comply with industry standard requirements. These standards require safeguards for handling and securing customer information. These include using secure networks; encryption or other protection of cardholder data; physical and technical access controls; monitors and tests of security systems; and information security policies.
YOUR RIGHTS AND CHOICES
How to Access and Update Your Information
You have the right to access certain account information that you have voluntarily submitted to us through the Website. You may correct, update, amend, delete, or remove that information by making the change within your Citarella online account or contacting us as set forth in the section entitled “Contact Us” below. We will respond to your request for access within 30 days. We may require additional information from you to allow us to confirm your identity. Please note that we will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
Tracking Technologies Generally
Most web browser applications (such as Microsoft Internet Explorer, Google Chrome, Firefox and Apple Safari) have features that can notify you when you receive a cookie or prevent cookies from being sent. If you use multiple browsers on your device, you will need to instruct each browser separately. Your ability to limit cookies is subject to your browser settings and limitations. You can reset your device advertising Id at any time through your device settings, which is designed to allow you to limit the use of information collected about you. For information on how to do this on Apple devices, visit https://support.apple.com. For information on how to do this on Android devices, visit Google.com. You can stop all collection of information via an app by uninstalling the app. The location data collected through an app depends on your device settings and app permissions.
In order to provide service to you, we may send you communications related to your transactions, security or the administration of the Website. From time to time, Citarella may also send you other messages or updates about our Website or our Promotions and other activities. If you do not wish to receive promotional communications from Citarella, you can opt out at any time by following the instructions provided in those communications or by contacting us as set forth in the section entitled “Contact Us” below. Please note that even if you opt out of receiving promotional communications, we may continue to send you non-promotional e-mails, such as those about your account, servicing, or our ongoing business relations.
For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.
You can opt out of targeted advertising by going to:
FACEBOOK - https://www.facebook.com/settings/?tab=ads
GOOGLE - https://www.google.com/settings/ads/anonymous
BING - https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads
The Website are directed toward and designed for use by persons aged 18 or older. Citarella will not approve applications of, or establish or maintain registrations for any child whom Citarella knows to be under the age of 18. Citarella does not solicit or knowingly collect personal information as defined by the U.S. Children’s Privacy Protection Act (“COPPA”) from children under the age of 18. If Citarella nevertheless discovers that it has received personal information from an individual who indicates that he or she is, or whom Citarella otherwise has reason to believe is, under the age of 18, Citarella will delete such information from its systems. Additionally, a child’s parent or legal guardian may request that the child’s information be corrected or deleted from our files by contacting us as set forth in the section entitled “Contact Us” below.
Citarella reserves the right to modify or supplement this policy at any time. If a material change to the terms of this policy is made, Citarella will post a notice prior to the change becoming effective on its homepage and a link to the new policy.
ELECTRONIC SIGNATURES AND ELECTRONIC RECORDS
E-mail Customer Service @ GreenwichWines@citarellawines.com - for store experience, product questions and general feedback/questions.
E-mail Customer Service for all questions or call (203) 862-8466.
You can also contact us via the address below:
Citarella Wines & Spirits, LLC
600 West Putnam Ave
Greenwich, CT 06830